Job Vacancies

Citizen Access Advisor (3 posts)

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VACANCY ANNOUNCEMENT


Issued on 12 December 2017

Functional title:

Citizen Access Advisor (3 posts)

Duty station of assignment (multiple):

Leposavic / Leposaviq, Mitrovica South, Mitrovica North, Skenderaj/Srbica, Vushtrri / Vucitrn, Zubin Potok or Zvecan/Zvecan (tbd)

Type of contract:

Service Contract

Duration of assignment:

6 working months (with possibility of extension)

Closing date for applications:

15 January 2018, 15:00 hrs

 

Background

UN-Habitat has been actively assisting Kosovo institutions in the field of governance, spatial planning and municipal administration since 1999. Building on the results and tools generated by the Municipal Spatial Planning Support Programme (implemented from 2005 to 2016), UN-Habitat is now implementing the Inclusive Development Programme (2016-20), which aims to provide a strategic, comprehensive package of support to build municipal planning and management capacities, strengthen the social contract and social cohesion, and enhance coordination within a framework of inter-municipal cooperation and multi-level governance, with a view to foster inclusive development and good governance in northern Kosovo. The Programme is financed by the Swedish International Development Agency and jointly implemented with PAX and Community Building Mitrovica (CBM). It covers 7 municipalities in the northern Kosovo region: Leposavic/Leposaviq, Mitrovica South, Mitrovica North, Skenderaj/Srbica, Vushtrri/Vucitrn, Zubin Potok, and Zvecan/Zvecan.

The Programme’s Objective 2: Increase local government transparency, responsiveness and accountability through civil society mobilization and citizen participation (mainly implemented by PAX and CBM) aims to strengthen civil society’s capacity to advocate for local government transparency, responsiveness and accountability, and contribute to local government decision-making processes, including through establishment of Civil Society Catalytic Fund (CSCF); to foster social cohesion and collective efficacy by designing and institutionalizing processes and structures for dialogue and cooperation at local level; and by mainstreaming citizen participation in local policymaking through establishment of municipal capacities to engage in dialogue and cooperation with citizens and civil society.

The Programme’s Objective 3: Foster integration by nurturing local-central and inter-municipal dialogue and cooperation, and demonstrating tangible progress to citizens by investing strategically in practical infrastructure and service delivery improvements (mainly implemented by UN-Habitat) aims develop conflict-sensitive mechanisms to harmonize and coordinate municipal, regional and Kosovo-wide planning policies; implement practical infrastructure and service delivery improvements through a Capital Investment Facility (CIF); and to enhance local-central trust and dialogue.

In order to support delivery of Programme objectives 2 and 3, UN-Habitat is seeking to recruit three Citizen Access Advisors, who will fulfill the duties and responsibilities outlined below, and under the direct supervision of the UN-Habitat Chief Technical Advisor.

Purpose of the post

The general purpose of the post is to serve as a point of contact, reference and champion for citizens and civil society in their engagement with municipal institutions and personnel; as a liaison for municipal institutions and personnel in their engagement with citizens and civil society; as an internal municipal advisor and technical expert, working with municipal personnel and institutions to strengthen citizen participation in local government.

Main tasks of the post

Under the supervision of the UN-Habitat Chief Technical Advisor (CTA), and in close coordination with the PAX Programme Manager Kosovo and CBM Executive Director, each post-holder’s responsibilities will be as follows:

1. Local government transparency, responsiveness and accountability (75% of working time)

  • Serve as a point of contact, reference and champion for citizens and civil society in their engagement with municipal institutions and personnel
  • Serve as a liaison for municipal institutions and personnel in their engagement with citizens and civil society
  • Lead, coordinate and provide technical expertise to preparation and operationalization of a municipal Citizen Participation Plan (CPP), responding to the specific capacities and needs of the municipality and progressively consolidating citizen participation and consultation in policy formulation, planning, implementation and monitoring, to be developed in cooperation with the Inclusive Development Programme’s Technical Advisor on CPPs, and in coordination with citizens and civil society
  • Initiate and support design and implement specific citizen participation and accountability measures to foster local government dialogue and cooperation with civil society and citizens, including innovative e-governance tools and direct democracy mechanisms described in the Law on Local Self-Government
  • Provide technical on-the-job assistance, substantive inputs, guidance and counsel to relevant municipal personnel in the formulation, drafting and implementation of legislation, regulation, and procedures that contribute, specifically or implicitly, to citizen participation in local government decision-making
  • Promote internal dialogue, learning and coordination among municipal personnel that contributes, specifically or broadly, to citizen participation in local government decision-making
  • Produce original research, policy recommendations, and other knowledge products relevant to citizen participation and consultation at local level
  • Initiate and / or support informal and formal state-citizen dialogues and provide technical insight and coordination support to Neighbourhood-Based Planning Deliberations, in coordination with UN-Habitat, PAX, CBM and civil society organizations, especially in association with the Mitrovica Regional Monitoring Team (MRMT)
  • Advise and support UN-Habitat, PAX and CBM on development and implementation of grants under the CSCF relevant to the municipality
  • Support active citizen engagement with and monitoring of CSCF decision-making processes and project implementation, and utilization of broader citizen participation and accountability innovations developed and implemented under objective 2
  • Update regularly the matrix of stakeholders/ CSOs in respective municipality in support of municipal and Programme’s activity and outreach

2. Local-central and inter-municipal dialogue and cooperation (15% of working time)

  • Support inter-institutional liaison and coordination through dedicated fora, twinning and peer-learning mechanisms involving municipalities in the north and other Albanian- and Serb-majority municipalities
  • Organize joint training sessions for elected political leaders from the north and other Albanian- and Serb-majority municipalities, pertaining to planning policy and decision-making
  • Provide technical advice for cooperation initiatives (knowledge-sharing, resource-pooling) to local governments within an inter-municipal cooperation framework
  • Advise and support UN-Habitat, PAX and CBM on development and implementation of grants under the Capital Investment Facility (CIF) relevant to the municipality
  • Support active citizen engagement with and monitoring of CIF decision-making processes and project implementation, and utilization of broader citizen participation and accountability innovations developed and implemented under objective 2
  • Contribute to provision of advice, as well as organization and implementation of, multi-level thematic policy dialogues involving local and central government leaders and public servants, international and national civil society and policy experts, and others, within the framework of the Inclusive Development Programme and in coordination with programme partners

3. Other tasks (10% of working time)

  • Act as a liaison between the Inclusive Development Programme and its partners and municipal counterparts, as necessary
  • Assist with translation and interpretation, both verbal and written, when required by the CTA; provide language quality checks of written materials
  • Provide monthly progress reports and inputs to progress reports for the programme management in Pristina
  • Identify risks to the implementation of assigned actions, communicating such risks to the CTA and programme partners and any other parties involved, and drafting and implementing a risk management and containment strategy
  • Continuously mapping and analyzing strategic opportunities for advocacy related to assigned actions, contributing to and participating in relevant local and international lobby and advocacy activities
  • Provide logistical and administrative support and perform any other functions and tasks which may be required by the nature of the programme’s activities

Duty station

The work shall be performed from the municipal offices of Leposavic/Leposaviq, Mitrovica South, Mitrovica North, Skenderaj/Srbica, Vushtrri/Vucitrn, Zubin Potok, or Zvecan/Zvecan. It is expected that the Citizen Access Advisor will reside in the municipality to which s/he is appointed, or the vicinity thereof. Transport to and from work will be the staff member's responsibility. Travel to partner municipalities and contacts with partners will be part of the work.

Competencies

Professionalism: Demonstrates professional competence and mastery of subject matter. Experience in project cycle management and M&E. Ability to conduct data collection and technical assessment using various methods, including field missions and interviews. Conceptual analytical and evaluative skills to conduct research and analysis. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication: Excellent and effective written and oral skills; ability to persuade people with varying points of view and to present information in a concise and accurate manner, ability to clearly communicate links between the organizations. Planning and Organizing: Proven ability to plan, coordinate and monitor own work and that of others. Ability to work under pressure and uses time efficiently. Identifies priority activities and assignments, adjust priorities as required. Teamwork: Ability to coordinate activities and teams. Works collaboratively with colleagues to achieve organizational goals. Solicits input by valuing others ideas and expertise and is willing to learn from others. Conflict management and consensus facilitation skills. Creativity: Strong conceptual thinking. Is not bound by current thinking or traditional approaches, takes calculated risks on new and unusual ideas; thinks “outside the box”, and offers new and different options to solve problems or meet client needs. Can easily develop clear plans in contexts with limited information and datasets.

Qualifications and requirements

NOTE: The quality and extent of the candidate’s qualifications, skills and experience in the requirements below will determine the grade/level to which a successful applicant will be appointed.

Education and experience

  • Advanced university degree (Master or equivalent) in anthropology, economics, law, management, political science, public administration, sociology, or a related field, plus professional practical experience in related field

Language

  • English is the working language of UN-Habitat Kosovo Office; professional-level command of English is required (reading, writing and speaking)
  • Professional-level fluency in the working language of the municipality to which the successful applicant will be posted is required; working fluency in the other official language is a significant asset

Key skills

  • Demonstrated experience promoting citizen participation and consultation in governance processes
  • Proven track record of building effective working relationships with a variety of stakeholders, especially elected officials and civil servants at local level, as well as communities and civil society
  • Sharp analytical capabilities, including the ability to apply conflict analysis and political economy analysis tools
  • Exceptional written communication skills, with the ability to author a diverse array of knowledge products, including research papers and policy recommendations
  • Experience in management of large- and medium-sized projects in the community or international development sectors preferred
  • Up-to-date and deep understanding of social and political dynamics in northern Kosovo
  • Extensive contacts with civil society and political actors in northern Kosovo, but a reputation for independence and political neutrality
  • Able to work independently and responsibly under pressure, and as a member of broad and diverse teams
  • Valid driving license and the ability to obtain a UN driver's license

Special considerations:

The candidate should be:

  • Familiar with, and committed to the goals of UN-Habitat
  • Willing to take responsibility, act professionally at all times, and make sure tasks are fully completed
  • Sensitive to gender issues and issues of concern to vulnerable groups
  • Flexible and prepared to pursue goals through teamwork

 

HOW TO APPLY

Interested candidates must submit an email quoting the post title to the email address:

recruitment@unhabitat-kosovo.org

with the following documents/information to demonstrate their qualifications:

  • Cover letter explaining why they are the most suitable for the work
  • Completion of a CV in P11 Form which can be downloaded at

http://unhabitat-kosovo.org/repository/docs/p11_form.doc

The CV shall include information on the past experience in similar projects and at least 3 references.

Deadline for applications: 15 January 2018, 15:00 hrs

Only short listed candidates will be contacted.

UN-Habitat does not charge a fee at any stage of the recruitment process. If you have any questions concerning persons or companies claiming to be recruiting on behalf of these offices and requesting the payment of a fee, please contact: recruitment@unon.org

 

Contacts

UN-HABITAT Pristina Office:

Ministries Building "Rilindja", 10th Floor
10000 Prishtina, Kosovo
Phone: +381 38 200 32611
Fax: +381 38 224 122
E-mail: info@unhabitat-kosovo.org

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